Privacy Policy & User Data Protection
For Passengers (Customer App): District Car accesses your device location in the foreground solely while the app is actively in use to set accurate pickup/drop points and calculate rural route fares.
For Driver Partners (Driver App): District Car collects and accesses real-time location data (including background location when the driver marks status as "Online") to enable nearby passenger ride matching within a 10–25 km radius, calculate accurate distance fares, and provide continuous passenger safety tracking during ongoing trips even when the app is minimized, closed, or running behind navigation tools.
1. About District Car Mobility
District Car Mobility is Jharkhand’s indigenous district and rural transportation platform founded by Monu Kumar (CEO) and Sonu Kumar (Co-Founder) to solve doorstep transportation challenges across Khunti, Murhu, Torpa, Ranchi, and all 24 districts of Jharkhand.
We are committed to operating in full compliance with the Information Technology Act (2000), Digital Personal Data Protection (DPDP) Act of India, and Google Play Store User Data Safety Policies.
2. Information We Collect
We strictly collect only information necessary to deliver seamless mobility services:
A. Customer App (Passenger Information)
- Profile Data: Full Name, Email address (via Google Sign-In or direct login), Mobile Phone Number.
- Optional Emergency Details: Date of Birth, Blood Group (for emergency SOS assistance).
- Trip Information: Pickup address, Destination address, Ride Date/Time, and Ride OTP.
- Device Identifiers: Firebase Cloud Messaging (FCM) tokens solely for push alerts regarding driver assignment and ride arrival.
B. Driver App (Driver Partner Information)
- Identity & Contact: Full Name, Phone Number, Email, Profile Photograph.
- Vehicle & Stand Details: Vehicle Category (Car/Sedan, SUV, Auto), Registration Plate Number, Operating District, Block (e.g. Khunti Sadar, Murhu, Torpa), and stand/chowk address.
- GPS Telemetry: Real-time latitude and longitude coordinates during on-duty sessions.
3. How We Use Your Data & Zero-Sale Commitment
Your data is used strictly for core transit purposes:
- Dispatching ride requests to nearby drivers within a 10–12 km immediate radius or 20–25 km expanded boost range.
- Calculating transparent, standardized rural tariffs without predatory surge algorithms.
- Displaying real-time trip progress and estimated time of arrival (ETA).
- Providing 24/7 helpline assistance via our central Jharkhand control room (+91 87896 01387).
Zero Data Selling: We NEVER sell, rent, monetize, or disclose your personal data, trip histories, or contact numbers to third-party advertising brokers or data aggregators.
4. Transparent Payment & Peer-to-Peer Model
District Car operates under a transparent, direct driver payment model. Customers pay the driver directly at trip completion via Cash or direct UPI. District Car does not retain sensitive payment credentials, credit card details, or banking PINs on its servers.
5. Account Deletion & Right to Erasure (Google Play Compliant)
In accordance with the Google Play Store Data Safety Policy, both passengers and driver partners retain the right to request permanent deletion of their account and all associated personal data at any time.
How to Delete Your Account In-App:
- Open the District Car Customer App or Driver Partner App.
- Navigate to the Profile tab in the bottom dock.
- Tap Delete Account (खाता हमेशा के लिए हटाएं).
- Select your reason and confirm deletion.
Upon submission, your profile, active listings, vehicle details, and personal records are permanently erased from our active databases. You may also request deletion via email to support@districtcar.in or by calling our helpline.
6. Data Security & Storage
All application communications with our cloud backend use TLS/HTTPS encryption. Data is securely hosted on Google Cloud Platform (Firebase Firestore) with strict role-based access rules preventing unauthorized access.
7. Grievance Redressal & Contact Information
If you have any questions, compliance requests, or data privacy concerns, please contact our designated Grievance & Data Protection Officers:
| Company Name | District Car Mobility Private Limited |
| Founders / Grievance Officers | Monu Kumar (CEO) & Sonu Kumar (Co-Founder) |
| Operational Office | Nichey Chowk, Khunti, Jharkhand - 835210 |
| Central Control Room | Albert Ekka Chowk, Main Road, Ranchi, Jharkhand |
| 24/7 Helpline | +91 87896 01387 |
| Official Email | support@districtcar.in / contact@projectmarket.in |
| Official Website | https://notification.projectmarket.in |